For organizations to make successful changes in its strategy, processes, or methods of doing business, employees at all levels of the organization from the receptionist to the CEO need to be committed to the change. The responsibility to “lead the change” lies primarily with managers and senior level executives. However, for employees to accept and implement change, they must be able to trust and respect the leadership team and clearly understand the reasoning behind the changes. Positive change happens when employees are treated as part of the process. Dianne Durkin teaches attendees how to:

• Gain their employees’ trust and respect.
• Lead the change process, moving employees beyond fear and resistance to hope and excitement.
• Effectively communicate the reasons behind change – and the positive results expected.
• Engage and empower employees to be part of and support the change process.