No one of us is as smart as all of us – when teams function well, miracles happen.
In volatile economic times, loyal customers provide a solid foundation of revenues. They can be counted on to purchase new offerings and forward recommendations to potential customers. By simply increasing customer retention from 10% to 15%, companies can double their profits. This presentation explores the relationship between employee, customer and brand loyalty, including real life examples from other companies on improving loyalty. It also provides:
- Techniques for creating employee, customer and brand loyalty.
- Communication strategies for monitoring the employee pulse.