• First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • Learn something every day. Never stop learning.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • The brighter you are, the more you have to learn.

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • Companies Don’t Solve Problems.
    People Do.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

Our Clients

Loyalty Factor is known for its commitment to meeting its clients' goals and objectives. We have worked successfully with clients in a wide-range of industries and are known for creating high impact, innovative and fun programs that provide lasting results. A partial list of our 100% referenceable account base includes:

  • Abbott/MediSense
  • Abbott Molecular
  • AM/PM Cleaning Services
  • Aprisma
  • BAE Systems
  • Bingham McCutchen
  • Caliper Life Sciences
  • Cardinal Health
  • Catholic Medical Center
  • Centiv (Incentive Systems)
  • ClickSoftware
  • Cognos
  • Commonwealth Institute
  • Concerto Software
  • ConforMIS
  • Cryptzone
  • The Cooperative Bank of Cape Cod
  • Danbury Hospital
  • Draper Laboratories
  • DRS Technologies
  • ESI
  • Exeter Hospital
  • Fidelity Investments
  • Fireye
  • Fisher Scientific
  • F. W. Webb
  • The First National Bank of Ipswich
  • Genuity
  • Globalware Solutions
  • Greater Boston Food Bank
  • Haemonetics
  • Honeywell
  • Hologic
  • IBM/Lotus
  • IndigeTech
  • IBM/Lotus
  • IndigeTech
  • IKEA International
  • JSA Architectural Firm
  • Kronos
  • LifeScan / Johnson & Johnson
  • Massachusetts League of Community Health Centers
  • Mass Mutual
  • Monster.com
  • Moore Medical
  • NE Delta Dental
  • Netegrity
  • Netezza
  • Newmarket International
  • NSTAR
  • Pergo International
  • PerkinElmer
  • Pioneer Investments
  • Plymouth State University
  • PMI
  • Progress Software
  • SBLI USA
  • SeaChange International
  • Solomon Communications
  • SpecialtyScripts Pharmacy
  • Standex
  • Telwares Communications, LLC
  • The Hartford
  • Tufts
  • United Nations
  • University of Massachusetts Lowell
  • Wellesley College
  • Whittier Health Systems
  • York Hospital

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