25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.
Comments From Our Clients
“The pivotal point of attending a three-day seminar with Dianne Durkin as part of my MBA studies at Plymouth State University, was realizing I was not what I perceived myself to be as a supervisor. I took the class because I needed to learn how to deal with two employees who were having performance issues – the seminar provided me with concrete, results-driven management style directions and made me realize that my management was as much a problem as my staff.
“The class ended on Sunday – and by Tuesday I had the HR escort those two employees out of the building. The change has been tremendous in this 271-bed hospital which provides both in and out-patient services -- it is paradise here now. The internal change within me as a supervisor has changed everything around me. The staff takes me more seriously because I have established authority. I am respected – and employees respect each other. This has transformed the workplace to a 100 percent positive workplace – free of any negative behaviors.”
Marcelo Castro, RRT-NPS, RN, BSN
Caritas Holy Family Hospital
Supervisor of Respiratory Care/PFT Lab 70 East Street, Methuen MA 01844