• The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor. Vince Lombardi

  • The great thing in this world is not so much where we are, but in what direction we are moving. Oliver Wendell Holmes

  • 78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.

  • No one of us is as smart as all of us – when teams function well, miracles happen.

  • Leadership is being the best you can be, and helping others be the best they can be.

  • Personally, I am always ready to learn, although I do not always like being taught. Winston Churchill

  • If you want 1 year of prosperity, grow rice. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people. – Chinese Proverb

  • Learn something every day. Never stop learning.

  • The key to keeping customers satisfied and loyal is to value and train employees while making them an integral part of corporate success.

  • First, people don’t grow and change much unless they’re in a supportive environment where people know what they want to do and encourage them to do it.

  • A survey of 350 executives across 14 industries, 68% confirmed their companies experienced unanticipated problems in their change process. – International Consortium of Executive Development Research.

  • "High performing organizations are constantly focusing on improving their capabilities through learning systems, building knowledge capital and transformational learning throughout the organization.” - Ken Blanchard

  • The number one fear in the world is public speaking. “You” vs. “I” messages are powerful tools for capturing your audience’s attention.

  • 25 of every 27 customers who have a bad experience fail to report it because they don’t believe anything will change.

  • 50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.

  • Leadership IQ being equal, it is believed emotional intelligence – how we manage ourselves, our emotions and the emotions of others – accounts for 85 – 90% of what separates the most outstanding leaders from their peers.

  • 85% of business leaders agree that traditional differentiators alone are no longer a sustainable business strategy.

  • Corporations can work five times harder and spend five times more money to gain new customers, or they can keep the ones they have.

  • People are the core strategic asset. To be successful, a company must listen, involve, encourage, nurture, support, empower, and reward all its constituencies.

  • Employee loyalty builds customer loyalty, which builds brand loyalty. It’s as simple - and as difficult - as that.

  • 70% of organizational changes fail and these failures can be traced to ineffective leadership.

  • Change is constant. To implement change you must listen, engage, and empower individuals in the change process.

  • Effective coaching is a key method for increasing productivity and profitability in an organization. Recent studies have shown that 85% of the workforce wants holistic coaching so that they can continually improve and grow.

  • The brighter you are, the more you have to learn.

  • It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.

  • It costs 10 times more to gain a new customer than it does to keep an existing customer.

  • The key to building a culture based on Trust and Personal Responsibility is getting all employees to be committed to the organization’s Vision and the Values That Build Trust.

  • Companies Don’t Solve Problems.
    People Do.


Platinum_medalPlatinum Coaching Program


  • Weekly 1-2 hour Live Video Coaching via video webinar
  • Unlimited email access with guarantee of 8 hour response
  • 2 mini phone sessions per week of 15 - 30 minutes each
    (ideal for starting and ending the week)
  • 5 hours ON SITE personal coaching with other team members / month
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Gold_MedalGold Coaching Program


  • Weekly 1-2 hour Live Video Coaching via video webinar
  • Unlimited email access with guarantee of 8 hour response
  • 2 mini phone sessions per week of 15 - 30 minutes each
    (ideal for starting and ending the week)
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Silver_medalSilver Coaching Program


  • Weekly 1 hour Live Video Coaching via video webinar
  • Unlimited email access with guarantee of 8 hour response
  • 2 mini phone sessions per week of 15 minutes each
    (ideal for starting and ending the week)
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Have you ever wondered:

  • How you can I get everyone in my organization on the same page?
  • How to get my team to work more effectively together?
  • How can I get my vision and strategic direction clearly, concisely and consistently communicated across the entire organization?
  • How can I get my senior managers to take calculated risks and make decisions that will support our strategy?
  • How do I get my leadership staff to understand the reasons for our strategic direction?
  • How do I set up a plan to get middle management involved early and often in strategies for the organization?
  • How do I get individuals to understand how their jobs affect the bottom-line results of the organization?
  • How do I clearly define individual roles and responsibilities to support the overall vision and strategy of the organization?

If you ask yourself any or all of these questions, don’t feel that you are alone. Executives across the world are continually seeking answers to these questions. This is where coaching plays a huge role.

With the help of a business coach, senior managers can develop strategies and implementation plans to deal with all aspects of their complex roles. The key is to have coaches who are also business coaches, and understand the operational and relationship issues associated with running a business

Dianne Durkin has over 25 years of experience as a financial analyst, direct sales person, international marketing, and training and development. She has been the financial analyst and Vice President of Marketing for a technology company and the President of a consulting and training company. She has also founded and sold two companies.

Dianne’s combination of executive management and entrepreneurial skills has proven to be very beneficial in helping professionals at all levels of an organization maximize their efficiency and effectiveness. Dianne is known to take vision to reality. She is described as a rare combination of creativity and strong business sense who quickly gets to the core issues and their impact on the organization – profits, productivity and people.

Working with all styles of individuals Dianne coaches leaders and managers across the entire organization. For more information about Dianne’s coaching services,

Please call to schedule your FREE 30 minute Intro session.

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