Follow-on Module

Following the Strengthening Customer Relationships program, Loyalty Factor recommends implementing a reinforcement module approximately three months after the initial training. This module is designed to review and reinforce the skills presented in the core program and to help participants refine and more fully utilize these skills.

Continuing Education Series

To ensure that skills learned in the Strengthening Customer Relationships program are reinforced and deepened, Loyalty Factor offers a Continuing Education Series. The Continuing Education Series is a subscription service offering monthly reinforcement modules to be implemented by managers/supervisors within the organization. The modules range from 30 minutes to 1 hour and can be implemented in conjunction with regularly scheduled staff meetings. Managers are provided with detailed instructions and any necessary supporting materials for implementing the modules.

In House Seminars

Loyalty Factor develops participant and facilitator materials for a seminar series to be delivered by Human Resources personnel or senior managers. Materials provided by Loyalty Factor include any pre-work or reading as well as discussion questions for the facilitator. Potential topics include:

• Time Management
• Negotiation Strategies
• Cross-Cultural Team Effectiveness
• Fundamentals of Finance

If in-house expertise is not available to conduct the programs, Loyalty Factor consultants are available to do so.