78% of consumers say their most satisfying experience occurred because of a capable and competent customer service representative.
“Dianne Durkin, President and Founder of Loyalty Factor, is a charismatic and dynamic speaker on a broad range of topics. In her presentations, Dianne provides "how to" techniques for addressing numerous situations in which productivity and profitability can be improved.
Some of the more popular keynote presentations that Dianne delivers in her powerful & motivational style include:
- Supercharge Your Organization with A+ Attitudes
- Creating a Culture of Reliability, Responsibility, and Accountability
- Core Drivers for Generational Integration
- Orchestrate a Culture of Rock Stars
- Refuel, Recharge, Reenergize the Heart of the Organization
- The Power of Magnetic Leadership
- The Big E: Engage, Empower, Enrich and Enable Employees for Improved Earnings
- Managing Change in Environments that are Redefining Themselves
Dianne also offers full and half-day workshops on the above topics, plus: