Customer Loyalty Survey

Customer retention, especially in trying economic times, must be the focus of any company interested in growth. Loyal customers provide a solid foundation of revenues and can be counted on to purchase new offerings and forward recommendations to potential customers. By simply increasing customer retention from 10% to 15%, companies can double their profits. Loyalty Factor will work with your organization to conduct surveys and focus groups, analyze corporate records, and develop goals and programs for customer retention.

“Leadership is the engine.”
- Bengt Lundgren
“Leadership is unlocking people's potential to become better.”
- Bill Bradley
“Culture underlies all that an organization does. It determines an organization’s readiness for change.”
– Pat Zigman & Judd Huekstra
“Many of us are more capable than some of us . . but none of us is as capable as all of us!!”
- Tom Wilson
You must be the change you wish to see in the world.
-Mahatma Gandhi
“The most important things to say are those which often I did not think necessary for me to say -- because they were too obvious.”
- André Gide
“You get the best out of others when you give the best of yourself.”
- Harry Firestone
“People learn through training, and training is the best way to develop people in your organization.”
- Anonymous
“Consumer satisfaction is increased when agents are competent, proactive and personalized.”
- Genesys Oct 2009
"Loyalty Factor works with top management to identify key strategies for future growth. We work closely with the executive team to design and implement appropriate company initiatives that enable the organization to reach its overall goals and objectives and maximize productivity and profitability."
“We hired Loyalty Factor to restructure our organization and prepare for sale. With their help, we achieved our goals and objectives.”
“The most important single ingredient in the formula of success is knowing how to get along with people.”
- Theodore Roosevelt
“Kind words can be short and easy to speak, but their echoes are truly endless.”
- Mother Teresa
“There are countless ways of achieving greatness, but any road to achieving one’s maximum potential must be built on a bedrock of respect for the individual, a commitment to excellence, and a rejection of mediocrity.
-Buck Rogers
"This training should be mandatory for every company!“
“Be the best you can be, and help others be the best they can be!”
"Was very helpful in understanding customer's needs and wants - the best training attended ever."
“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.”
- John Quincy Adams
“The very essence of leadership is that you have a vision. You cant just blow an uncertain trumpet.”
- Theodore Hesburgh
“What isn’t tried won’t work.”
- Claude McDonald
“Win/Win is based on the paradigm that there is plenty for everybody, that one person’s success is not at the expense or exclusion of the success of others.”
- Stephen R. Covey
“Different viewpoints and levels of expertise create innovative and creative solutions.”
“Challenges are what make life interesting; overcoming them is what makes life meaningful.”
- Joshua J. Marine
“A leader motivates, inspires and energizes people by connecting the vision, values, purpose and business goals of the organization to individual values and needs.”
- Dianne Durkin

Transform Your Organization

Contact Loyalty Factor
603-334-3401