It is estimated that 80% of mergers and acquisitions that occur today fail to meet initial expectations.
95% of dissatisfied customers will become loyal customers again if their complaints are handled well and quickly.
Abandoned and lost business cost in the US $32.4 billion annually.
Customer churn and defections in the US cost $50.6 billion annually.
In the US 71% of consumers have ended a relationship due to poor customer service.
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