50 – 70% of how employees perceive their organization can be traced back to the actions of one person – the leader.
95% of dissatisfied customers will become loyal customers again if their complaints are handled well and quickly.
Abandoned and lost business cost in the US $32.4 billion annually.
Customer churn and defections in the US cost $50.6 billion annually.
In the US 71% of consumers have ended a relationship due to poor customer service.
- 1
- 2